Medical records firm’s call center set to hire 140

Posted on May 3, 2010 in Records Management News

Phoenix Busi­ness Jour­nal — by Angela Gon­za­les
Enter­prise Con­sult­ing Solu­tions Inc., a Phoenix com­pany that focuses on elec­tronic med­ical records stor­age, plans to hire 140 peo­ple over the next 60 days.

The com­pany, which cur­rently employs 50 peo­ple at its Phoenix call cen­ter, will host a call cen­ter job fair May 5–7 at its new offices at 1507 W. Park­side Lane, Phoenix. The out­bound call cen­ter posi­tions, which pay $10 an hour, will be respon­si­ble for mak­ing out­bound calls to provider offices for chart reviews.

Founded in 1999, ECS opened its 13,000-square-foot call cen­ter in March, mov­ing from its West Val­ley loca­tion. The com­pany retrieves paper med­ical charts from med­ical offices on behalf of health plans, scan­ning in the charts for the insur­ance com­pa­nies, said Doug Spencer, CFO and head of busi­ness devel­op­ment. Insur­ance com­pa­nies use the infor­ma­tion to pro­vide accu­rate reim­burse­ment to med­ical providers.

“We’re the front end of retriev­ing records,” he said. “Every­thing is done with high-speed scan­ners. We built soft­ware that inter­faces with our clients.”

That data is uploaded and insur­ance com­pa­nies use the sys­tem to code the charges.

The com­pany also pro­vides con­sult­ing ser­vices, help­ing orga­ni­za­tions improve oper­a­tional effi­cien­cies by inte­grat­ing peo­ple, processes and technology.

For more: www.myecsinc.com.

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