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	<title>Cary F. McGovern &#187; crm</title>
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		<title>Get your customer service act together…. Or else..</title>
		<link>http://www.carymcgovern.com/2010/07/21/get-your-customer-service-act-together%e2%80%a6-or-else/</link>
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		<pubDate>Wed, 21 Jul 2010 14:35:34 +0000</pubDate>
		<dc:creator>fileman</dc:creator>
				<category><![CDATA[Records Management News]]></category>
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		<description><![CDATA[July 20, 2010 — John Moore
As customers we have all experienced bad customer service at some point.   The impact of this negative experience can range from minor grumbling to completely walking away from a given brand or product (ask me why I won’t buy another Ford). 
In this poor economy leaders often fall [...]]]></description>
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		<title>Welcome to CaryMcGovern.com</title>
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		<pubDate>Tue, 28 Jul 2009 23:21:52 +0000</pubDate>
		<dc:creator>fileman</dc:creator>
				<category><![CDATA[About Cary]]></category>
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		<description><![CDATA[Cary McGovern known as FileMan is the market leader for Records and Information Management Training Resources. During his 31 year career, he has assisted in the development of more than 435 Commercial Records Centers, trained more than 1,500 students and performed more than 1,200 Client Needs Assessments in 19 countries. FileMan training resources are used [...]]]></description>
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