July 20, 2010 — John Moore
As cus­tomers we have all expe­ri­enced bad cus­tomer ser­vice at some point. The impact of this neg­a­tive expe­ri­ence can range from minor grum­bling to com­pletely walk­ing away from a given brand or prod­uct (ask me why I won’t buy another Ford).
In this poor econ­omy lead­ers often fall back […]

Tags:

Cary McGov­ern known as File­Man is the mar­ket leader for Records and Infor­ma­tion Man­age­ment Train­ing Resources. Dur­ing his 31 year career, he has assisted in the devel­op­ment of more than 435 Com­mer­cial Records Cen­ters, trained more than 1,500 stu­dents and per­formed more than 1,200 Client Needs Assess­ments in 19 coun­tries. File­Man train­ing resources are used […]