In today's economy, many CIOs and human resources (HR) leaders continue to be required to do more with less, and will not be able to restore budgets and head count to pre-recession levels, according to a recent survey by Gartner, Inc. The survey showed that the recovery in jobs or an increase in head count during the past 12 months was in short-term, te […]
Worldwide semiconductor revenue in 2010 is forecast to reach $300 billion, a 31.5 percent increase from 2009 revenue of $228 billion, according to the latest outlook by Gartner, Inc. Analysts project worldwide semiconductor revenue to total $314 billion in 2011, a 4.6 percent increase from 2010. […]
Worldwide PC shipments are projected to total 367.8 million units in 2010, a 19.2 percent increase from 308.3 million units shipped in 2009, according to the latest preliminary forecast by Gartner, Inc. […]
The need to migrate from Microsoft Windows XP and Windows 2000 to Windows 7 in a tight time frame will create an extra budgetary and resource burden on companies from 2011 to 2012, according to Gartner, Inc. During that period, demand for highly qualified Windows 7 migration IT personnel will exceed supply, leading to higher service rates. […]
Of all service desk contact volume, as much as 40 percent could be solved through IT self-service, but only 5 percent of issues actually are solved by IT self-service, according to Gartner, Inc. By 2015, the majority of IT organizations will have less than 10 percent of the contact volume managed by IT self-service. […]